Last updated: 13 November 2026
Check your delivery
Please check the boxes when they arrive. If anything is damaged or missing, send us photos or a short video on WhatsApp within 48 hours of delivery. We will replace damaged boards at no cost.
Made-to-order products
Most VASTUDEX panels are cut, sized and finished for your wall. Because they cannot be resold, made-to-order and custom orders cannot be returned or cancelled once production has started, except for damage or a manufacturing defect.
Manufacturing defects
If a panel has a manufacturing defect (for example peeling finish, wrong size or a cutting fault), tell us within 7 days of delivery with photos. After checking, we will repair or replace it. Problems caused by moisture, termites, wrong fitting or misuse are not manufacturing defects.
Cancellations
You can cancel free of charge before you approve the layout drawing. After approval and before production starts, we refund the advance minus any design fee already spent. Once production starts, the order cannot be cancelled.
Samples
Sample fees, where charged, are adjusted against your order and are not refunded separately.
Refunds
Approved refunds are paid to the original payment method within 7 working days.
Contact
Grievance Officer: Jaydeep, Founder, VASTUDEX, Surat, Gujarat, India
Email: info@vastudex.com ยท Phone / WhatsApp: +91 98243 14327
We acknowledge every complaint within 48 hours and aim to resolve it within 30 days.