Last updated: 13 November 2026
VASTUDEX (“we”, “us”) designs and sells CNC-carved wall panels and offers CNC job work from Surat, Gujarat, India. This notice explains what personal data we collect, why, and the choices you have. It is written to meet India’s Digital Personal Data Protection Act, 2023 (DPDP Act) and its Rules.
What we collect
- Details you give us: name, phone or WhatsApp number, email, city or delivery address, company or studio name, GSTIN, wall sizes, room photos, drawings and project details, when you message us, request samples, ask for a quote, register as an architect, partner or dealer, or place an order.
- Order and payment details: what you bought, invoices and payment status. Card and UPI details are handled by the payment provider; we do not store them.
- Website data: basic technical information such as browser type and pages visited, used to keep the site working and to measure visits.
The “Try it in your own space” tool works inside your own browser. Your room photo is not uploaded to us unless you choose to send it to us on WhatsApp or email.
Why we use it
- To answer your enquiry, send quotes, samples and mock-ups, and deliver and install your order.
- To issue GST invoices and keep records the law requires.
- To run our architect, partner and dealer programmes, including rewards and payouts.
- To send you updates and offers, only if you agree. You can reply STOP on WhatsApp or unsubscribe at any time, and we will not message you again for marketing.
Who we share it with
Only with people who help us serve you: our manufacturing and finishing partners, delivery and installation teams, payment providers, IT and messaging service providers, and our professional advisers. They may use your data only for that work. We share data with authorities only where the law requires. We do not sell your personal data.
How long we keep it
Enquiry details are kept for up to 24 months after our last contact. Order and invoice records are kept for as long as tax and company laws require (generally 8 years). After that we delete or anonymise them.
Your rights
You can ask us to: see a summary of the personal data we hold about you; correct or update it; delete it where we no longer need it; withdraw your consent (this does not affect what we did before); and nominate someone to act for you. Write to the Grievance Officer below. If you are not satisfied with our reply, you may complain to the Data Protection Board of India.
Children
Our products and website are meant for adults. We do not knowingly collect data from anyone under 18.
Security
We use secure connections (https), restricted access, and trusted service providers to protect your data.
Contact and grievances
Grievance Officer: Jaydeep, Founder, VASTUDEX, Surat, Gujarat, India
Email: info@vastudex.com ยท Phone / WhatsApp: +91 98243 14327
We acknowledge every complaint within 48 hours and aim to resolve it within 30 days.